Shipping Policy

Last updated: August 2026. Cost values (19.99 / 14.99 / 5.99 lei), thresholds and timeframes are indicative — confirm them against your GLS contract before launch.

At AAFIT we want your clothes to arrive fast, safely and hassle-free. Here you'll find all the delivery details: methods, timings, costs, tracking and what happens in less usual situations. Delivery is handled by our courier partner GLS, both to your address and to lockers and ParcelShops.

1. Delivery methods

• Home delivery by GLS courier — the parcel is brought to your address during the courier's working hours. GLS provides an estimated ~3-hour delivery window.
• GLS ParcelShop — collect from a GLS partner point during its opening hours.
• GLS Locker — collect 24/7 from an automated locker using the code sent by SMS and e-mail.

You can pick the ParcelShop or locker on the map at checkout. Parcels sent to a ParcelShop/Locker are held for 7 calendar days; if not collected, they are returned to AAFIT.

2. Coverage

We deliver across all of Romania, urban and rural. For EU customers, orders placed on aafit.eu are shipped to most member states via the international GLS network (see "International delivery").

3. Order processing time

Processing (stock check, packing, invoicing, AWB generation) is separate from delivery. We process orders the same business day if placed before 14:00, or the next business day otherwise, on weekends or holidays. During busy periods, processing may take 1-2 extra business days; we'll inform you. Online-paid orders are prepared right after payment confirmation.

4. Delivery time

Once GLS collects the parcel, delivery usually takes 1-3 business days in Romania, often within 24 hours in major cities. The estimate runs from hand-over to the courier, not from when the order is placed.

5. Delivery costs

• FREE shipping for orders over 500 lei (delivery in Romania).
• For orders under 500 lei, indicatively: home delivery 19.99 lei; Locker/ParcelShop 14.99 lei.
• Cash-on-delivery fee: a processing fee of 5.99 lei may apply to COD orders, shown separately. Online-paid orders have no such fee.

The free-shipping threshold is based on the product value (after discounts). Delivery cost appears as a separate line on the invoice.

6. How the cost is calculated and when we ship

The cost is set in real time at checkout based on order value, delivery method and payment type — you see the exact amount before confirming, with no hidden costs. When the parcel is handed to GLS, your order status changes to "Shipped" and you receive the e-mail with the AWB and tracking link.

7. AWB generation and order tracking

For each shipped order we automatically generate a GLS AWB. As soon as the parcel is collected, you receive the shipping confirmation, the AWB number and the tracking link by e-mail. Track your order from your AAFIT account ("My orders") or on the GLS tracking page. We also keep you posted with automatic notifications at every status change (collected, out for delivery, delivered, available at locker/ParcelShop).

8. Failed delivery, undelivered parcel, wrong address

• If you're unavailable: the courier contacts you and attempts a second delivery the next business day. Via FlexDelivery you can reschedule, change the address or redirect the parcel.
• At a locker/ParcelShop: you have 7 days to collect; afterwards the parcel is returned automatically.
• After two failed attempts or on expiry, the parcel returns to AAFIT. We notify you and can re-ship on request (a new shipping cost may apply).
• Wrong/incomplete address: we contact you to correct it; extra costs caused by incorrect data may be borne by the customer.
• Repeatedly refused COD orders: we may require prepayment for future orders.

9. Checking the parcel and damaged parcels

We encourage you to check the parcel's integrity at delivery, with the courier present. If the packaging is damaged, you may refuse the parcel and request an inspection report. If you notice damage later, contact us within 24-48 hours at comenzi@aafit.ro with photos of the packaging, AWB label and product; we open a claim with GLS and find a solution (replacement or refund). This does not affect your 14-day legal right of return.

10. Cash-on-delivery orders

You can pay by cash on delivery (cash or card to the courier), with a possible 5.99 lei processing fee. To prevent abuse, we may restrict COD for customers with a history of refused/uncollected orders.

11. International delivery (EU)

For EU customers, orders from aafit.eu ship via the international GLS network. Indicatively: free shipping over 200 EUR; below that, from approx. 9.90 EUR depending on country; estimated delivery 3-7 business days. No customs duties apply within the EU. For any deliveries outside the EU, customs/import charges are borne by the customer.

12. Delays and force majeure

We make every effort to meet estimated timelines, but they can't be guaranteed in situations beyond our control: busy periods, extreme weather, traffic restrictions or force-majeure events. In such cases we inform you of your order status and the revised estimate.

13. Contact for delivery issues

For any delivery question — status, rescheduling, damaged or undelivered parcel: comenzi@aafit.ro, Mon-Fri 09:00-17:00. Please have your order number and, if applicable, the AWB number ready.