Return Policy

Fill in the return form

In short: you have 14 calendar days from receiving your order to return the products, with no need to justify your decision. Items must be unworn, with tags and hygiene seals intact. We refund quickly — within 3 business days for card payments and up to 14 days for cash on delivery. To start, fill in the online return form.

👉 Open the return form — if you have an account, we’ll automatically detect your eligible orders. If not, enter your order number and the email address used to place the order. Your order number starts with AAFIT- and can be found on the shipping label (AWB), in your order confirmation email and in your customer account.

1. Legal right of withdrawal (14 days)

According to GEO No. 34/2014 regarding consumer rights in distance contracts, you have the right to withdraw from the contract within 14 calendar days, without having to justify your decision and without incurring any costs other than those specified below.

2. Conditions for an accepted return

For the return to be accepted, the products must be returned in the same condition in which they were received and must meet the following conditions:

All orders shipped by AAFIT are packed in video-monitored areas. In the event of any misunderstanding regarding the packaging, condition or contents of a parcel, we will be able to review the recording corresponding to the preparation and packing process of the order.
Returned parcels are also opened and inspected in video-monitored areas, in order to confirm the condition in which the products were returned. AAFIT reserves the right to refuse the return of products that do not comply with the return conditions stated above.
According to Art. 14 of GEO 34/2014, you are responsible for any diminished value of the products resulting from handling beyond what is necessary to inspect them. AAFIT reserves the right to retain an amount proportional to the diminished value if the returned product shows signs of use.

3. Products that cannot be returned

According to Art. 16 of GEO 34/2014, the following are exempt from the right of withdrawal:

Products purchased at a discount benefit from the same 14-day right of withdrawal as full-price products.

4. How to return, step by step

  1. Complete the form. Open the online return form, select your order and the products you wish to return, choose the reason for the return and your preferred resolution (refund, exchange or voucher).

    Your order number has the format AAFIT-XXXXXX-XXXX and can be found:

    • on the shipping label (AWB) attached to your parcel;

    • in your order confirmation email;

    • in your AAFIT customer account.

    Even if you placed your order without creating an account, you can create one afterwards using the same email address used to place the order, and your order will be available in your account.Confirmation. You will receive confirmation of your return request and the next steps by email.

  2. Confirmation. You will receive an email confirming your return request and the next steps.

  3. Pack the products. Repack the products in their original packaging, with all tags and hygiene seals intact, together with the invoice. If the original packaging (the individual product bag) is damaged, a 30 RON replacement fee will apply.

  4. Shipping. Send the parcel using any courier company of your choice, except ROMANIAN POST, to the return address provided below. We do not accept cash-on-delivery (COD) return parcels or parcels sent through unapproved couriers.

  5. Inspection. Once we receive the parcel, we will inspect the condition of the products (generally within a maximum of 3 business days).

  6. Resolution. We will process the refund, exchange or voucher according to the option selected in the return form.

5. Who pays for return shipping

The return shipping cost is covered by the customer, except in cases where the product is defective, non-compliant or was delivered incorrectly, in which case AAFIT covers the return shipping cost in full.
When exercising the right of withdrawal, the initial standard delivery cost is refunded only if the entire order is returned (not the difference if you chose a more expensive delivery method than the standard one). In the case of a partial return, the initial shipping cost is not refunded. All orders with a value of over 500 RON benefit from free shipping.

6. Refunds (method and timing)

7. Product exchange (size, style, colour)

You can request an exchange directly through the return form — for another size, another model or another colour. If the desired product is no longer in stock, we will offer you a refund. For exchanges, you only pay the return shipping cost — shipping the new product back to you is covered by us.

8. AAFIT voucher

As an alternative to a cash refund, you can choose an AAFIT voucher, which you can use for a future order. The voucher is valid for 12 months from the date of issue.

9. Defective or non-compliant products (legal guarantee of conformity)

Separate from the 14-day right of withdrawal, you benefit from a 2-year legal guarantee of conformity according to Law No. 449/2003, amended by GEO No. 140/2021. If a product has a lack of conformity, you have the right to repair or replacement of the product, a price reduction or a refund. In such cases, AAFIT covers the shipping cost; please attach photographs in the form.

10. Model withdrawal form

You may use the standard withdrawal form provided in Annex, Part B of GEO 34/2014, addressed to AWA FLOT SRL:
“I hereby inform you of my withdrawal from the contract regarding the sale of the following products: [product / order no.], ordered/received on [date]. Consumer's name: [___]. Consumer's address: [___]. Date: [___]."
For convenience, we recommend the online return form, which already contains all the necessary fields.

11. Returns from outside Romania

For orders placed on aafit.eu from other EU countries, the 14-day right of withdrawal applies in the same way. The return shipping cost is covered by the customer, and the refund is issued in the currency in which the payment was made. For details regarding international returns, contact us at comenzi@aafit.ro.

12. ANPC and dispute resolution

If you have a complaint, please contact us first at comenzi@aafit.ro — we will quickly find a solution. You may also contact:

13. FAQ

Can I return a discounted product? Yes — discounted products have the same 14-day right of withdrawal.
How long does it take to receive my money? Maximum 3 business days for card payments, up to 14 days for cash on delivery payments (after the product has been inspected).
Can I exchange only the size? Yes, directly through the return form, under the “exchange” section.

Where can I find my order number?
Your order number has the format AAFIT-XXXXXX-XXXX and can be found on the shipping label (AWB) attached to your parcel, in your order confirmation email and in your AAFIT customer account. If you placed your order without creating an account, you can create one afterwards using the same email address used to place the order, and your order will be available in your account.
I lost the invoice. No problem — we can find it using your order number and email address.
I received the wrong product. No problem. Send us a photo of the invoice and the product received via WhatsApp at +40 741 144 005, and we will get back to you with a solution.
I received a defective product. No problem. Send us a photo of the product defect via WhatsApp at +40 741 144 005, and we will get back to you with a solution.

14. Contact and return address

AWA FLOT SRL (AAFIT brand)
Return address: Bd. Pipera No. 1/VII, 6th Floor, Room 4, Voluntari, Ilfov, postal code 077190, NORTH CITY TOWER BUILDING
Email: comenzi@aafit.ro
Return courier: Any courier company of your choice except ROMANIAN POST